Privacy Policy

Last updated August 25, 2022
up-waterheaterssandiego.com website is owned by United Plumbing & Water Heaters Company, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by up-waterheaterssandiego.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the up-waterheaterssandiego.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:When you visit up-waterheaterssandiego.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via .moc.sretaehretaw-pu%40ofni
Your rights:If you are a European resident, you have the following rights related to your personal data:The right to be informed.The right of access.The right to rectification.The right to erasure.The right to restrict processing.The right to data portability.The right to object.Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a “resident” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:

Category: A. IdentifiersCollected: NOExamples: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account nameCategory: B. Personal information categories listed in the California Customer Records statuteCollected: NOExamples: Name, contact information, education, employment, employment history, and financial informationCategory: C. Protected classification characteristics under California or federal lawCollected: NOExamples: Gender and date of birthCategory: D. Commercial informationCollected: NOExamples: Transaction information, purchase history, financial details, and payment informationCategory: E. Biometric informationCollected: NOExamples: Fingerprints and voiceprintsCategory: F. Internet or other similar network activityCollected: YESExamples: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisementsCategory: G. Geolocation dataCollected: YESExamples: Device locationCategory: H. Audio, electronic, visual, thermal, olfactory, or similar informationCollected: NOExamples: Images and audio, video or call recordings created in connection with our business activitiesCategory: I. Professional or employment-related informationCollected: NOExamples: Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with usCategory: J. Education InformationCollected: NOExamples: Student records and directory informationCategory: K. Inferences drawn from other personal informationCollected: NOExamples: Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:● Receiving help through our customer support channels;● Participation in customer surveys or contests; and● Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?United Plumbing & Water Heaters Company collects and shares your personal information through:● Targeting cookies/Marketing cookies● Social media cookies● Beacons/Pixels/TagsMore information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by visiting https://up-waterheaterssandiego.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.
United Plumbing & Water Heaters Company has not sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. United Plumbing & Water Heaters Company has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:● whether we collect and use your personal information;● the categories of personal information that we collect;● the purposes for which the collected personal information is used;● whether we sell your personal information to third parties;● the categories of personal information that we sold or disclosed for a business purpose;● the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and● the business or commercial purpose for collecting or selling personal information.In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights● You may object to the processing of your personal information.● You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.● You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.● You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us by visiting https://up-waterheaterssandiego.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at moc.sretaehretaw-pu%40ofni or by post to:
United Plumbing & water heaters 
10089 Willow Creek Rd #200.
San Diego, CA 92126
United States